Reference

How we protect your account and handle your data

Your account security and data handling sit at the centre of everything we do.

Account verification in secondsData encryption on all depositsWithdrawal verification processDANA, OVO, GoPay, QRIS support
Explore the Lobby Read FAQ
bb4d How we protect your account and handle your data
REACH OUR TEAM

How to contact us about legal and account matters

We staff support channels during your active hours so you can ask about account verification, data requests or policy questions without waiting.

Live chat Available Monday to Sunday, 10:00 to 22:00 WIB.
Email support Send legal or data-request questions to [email protected].
In-app messaging Open the Help section in your account lobby.
SECURITY AND TRANSPARENCY

How we handle account security, cookies and your rights

We use encryption on all login attempts and payment transfers so your credentials and wallet details stay private.

Account encryption

Your login credentials and payment details are encrypted using industry-standard SSL. Every deposit and withdrawal is protected by the same security layer.

Cookies and tracking

We use cookies to remember your session, language preference and payment method. You can disable cookies in your browser; the lobby will still load but you'll log in each time.

Data retention

Account data is kept for 7 years post-closure to support dispute resolution and meet local regulatory requirements. After that period, records are securely deleted.

Withdrawal verification

Before funds leave our system, we cross-check your account details against your payment method. Mismatches trigger a hold until you confirm your identity.

Data requests

You can ask for a copy of all personal data we hold on you. We compile and send it within 14 days. Contact [email protected] with your request.

Account deletion

Request permanent account closure via the Settings menu or email support. Your data is retained per policy, but your login access is terminated immediately.

Questions about your rights, data and account access

Below are the questions we hear most often from players asking about legal terms, data handling and account security on bb4d. If yours isn't listed, our support team is ready to answer.

Access depends on local law where you're located. If you're travelling or living outside Indonesia, some features may be unavailable. Contact support to confirm eligibility in your territory before trying to log in from a new region.

Once you request a withdrawal, we verify your details against your account records — usually within 2–4 hours on business days. If your payment method doesn't match your registered details, we'll hold the request and ask you to confirm before we process it.

Go to Settings, select Account Management, then choose Close Account. Your login access stops immediately. Your transaction history and personal data are kept for 7 years per our policy to meet local legal requirements.

Yes. Email [email protected] with the subject 'Data Request' and your account email. We'll compile your full data record — account details, transaction history, payment methods — and send it within 14 days.

No. We do not sell or share your payment data — DANA, OVO, GoPay, QRIS account details — with external companies. Payment info is encrypted and held securely on our servers only.

Contact live chat or email [email protected] immediately with the transaction ID and date. We'll freeze your account while we investigate and verify the activity against your login history and device records.

Open your account Settings, select Payment Methods or Profile. You can update your phone number, email or registered bank details. For security, some changes trigger a verification email; confirm it to activate the new details.

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